FAQ

Last Updated: August 7, 2026

Frequently Asked Questions

1. What is this product used for?

Our professional OBD2 car diagnostic tool is designed to help vehicle owners quickly identify problems, read fault codes, check vehicle information, and monitor important vehicle data.

It helps you detect potential issues early, save time, and reduce unnecessary workshop costs.

2. Which functions does this diagnostic scanner support?

The device provides multiple professional diagnostic functions, including:

  • Quick Scan – Quickly check vehicle systems.
  • DTC Lookup – Read and understand error codes.
  • Live Data – Monitor real-time vehicle information.
  • Service Reset – Reset maintenance-related functions.

The available functions may vary depending on the vehicle model and system compatibility.

3. Is this scanner compatible with my vehicle?

This diagnostic tool supports many vehicles equipped with an OBD2 interface.

Before purchasing, please confirm that your vehicle supports OBD2 diagnostics and check compatibility with your specific vehicle model, year, and system.

If you are unsure, please contact our customer support team before ordering.

4. How do I use the diagnostic scanner?

Using the scanner is simple:

  1. Connect the device to your vehicle’s OBD2 port.
  2. Turn on the vehicle ignition.
  3. Follow the instructions shown on the device screen.
  4. Select the desired diagnostic function.

The intuitive interface makes professional vehicle checks easier for both beginners and experienced users.

5. Can this tool replace a professional mechanic?

This diagnostic scanner helps you identify vehicle problems and understand fault information, but it does not replace professional mechanical inspection or repair.

For serious mechanical issues, we recommend consulting a qualified automotive professional.

6. How long does shipping take?

We provide free standard shipping on all orders.

Orders are normally processed within:

Processing Time: 1 Business Day

Estimated delivery time:

3–7 Business Days

Delivery times may vary depending on the destination country, shipping carrier, customs procedures, and other circumstances beyond our control.

7. Can I return the product if I am not satisfied?

Yes.

We offer a 30-day return policy.

To be eligible for a return:

  • The product must be unused.
  • The item must be in its original condition and packaging.
  • Proof of purchase is required.

For customers in the European Union, a 14-day cooling-off period applies according to applicable consumer protection regulations.

Please contact us before returning any item.

8. How can I contact customer support?

If you have any questions about the product, orders, shipping, or returns, please contact us:

Trading Name:
ocryxl.shop

Company Name:
IMN UK LIMITED

Email:
heidekranina305@gmail.com

Registered Address:
MID-DAY COURT
20-24 BRIGHTON ROAD
SUTTON
SM2 5BN
UNITED KINGDOM

We are happy to assist you with any questions regarding your purchase.