Widerrufsrecht

RETURN AND REFUND POLICY

Last Updated: September 8, 2026

Thank you for shopping with jdqhmc.shop.

This Return and Refund Policy explains your rights and responsibilities regarding returns, refunds, and exchanges when purchasing products from our online store.

jdqhmc.shop is operated by ai-office.dk, a sole proprietorship registered in Denmark under CVR number 26890578.

1. RETURN PERIOD

We offer a 30-day return policy.

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must meet the following requirements:

  • The item must be in the same condition as when you received it.

  • The item must be unused and unworn.

  • The product must include all original packaging, accessories, and tags, where applicable.

  • You must provide proof of purchase or order confirmation.

Items that do not meet these requirements may not be accepted, except where otherwise required by applicable consumer protection law.

2. HOW TO REQUEST A RETURN

To start a return, please contact our customer service team:

Email:
dung355415.omega31@gmail.com

Please include:

  • Your order number.

  • Your name and contact information.

  • The reason for requesting a return.

  • Photos or additional information if the product is defective, damaged, or incorrect.

After reviewing your request, we will provide the appropriate return instructions.

Please contact us before sending a product back so that we can provide the correct return instructions and return address.

3. RETURN ADDRESS

After you contact us regarding your return, we will provide the appropriate return address and shipping instructions by email.

Please do not send a return to an address without first receiving return instructions from us.

For return assistance, contact:

Email:
dung355415.omega31@gmail.com

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If you receive:

  • A damaged product.

  • A defective product.

  • An incorrect item.

Please contact us as soon as possible at:

Email:
dung355415.omega31@gmail.com

Please provide your order number and, where appropriate, photos or videos showing the issue.

We will evaluate the issue and provide an appropriate solution.

If the return is required because the product received is defective, damaged, or incorrect, we will cover the reasonable return shipping costs or provide an appropriate return solution.

This does not affect any statutory rights you may have under applicable consumer protection law.

5. NON-RETURNABLE ITEMS

Certain products may not be eligible for return, including:

  • Products that have been used or damaged after delivery due to customer handling beyond what is reasonably necessary to inspect the product.

  • Customized or personalized products.

  • Perishable goods.

  • Personal care products where applicable hygiene protection has been removed.

  • Hazardous materials, flammable liquids, or gases where returns cannot legally or safely be accepted.

Gift cards may also be non-returnable where permitted by applicable law.

If you are unsure whether your product qualifies for a return, please contact us before returning it.

Nothing in this section limits any mandatory consumer rights that apply to defective or non-conforming products.

6. EXCHANGES

We do not offer direct exchanges.

If you would like a different product, model, or variant, you may return the original eligible item according to this policy.

Once the return has been processed, you may place a new order for the desired product.

7. EUROPEAN UNION 14-DAY RIGHT OF WITHDRAWAL

If you are a consumer in the European Union and the statutory right of withdrawal applies to your purchase, you generally have the right to withdraw from the purchase within 14 days after receiving the goods, without giving a reason, subject to applicable legal exceptions.

To exercise your right of withdrawal, please contact us with a clear statement of your decision to withdraw:

Email:
dung355415.omega31@gmail.com

After notifying us, you must return the goods in accordance with the instructions provided.

You may inspect the goods as reasonably necessary to determine their nature, characteristics, and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, as provided by applicable law.

The statutory 14-day right of withdrawal does not reduce our voluntary 30-day return period.

8. REFUNDS

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If the refund is approved, it will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us:

Email:
dung355415.omega31@gmail.com

For statutory withdrawal rights, refunds will also be handled in accordance with the mandatory refund deadlines and requirements under applicable consumer protection law.

9. RETURN SHIPPING COSTS

For returns that are not caused by a defective, damaged, or incorrect item, the customer is responsible for the return shipping costs.

This includes eligible returns requested because:

  • You changed your mind.

  • You no longer want the product.

  • You ordered the wrong item or variant.

  • Other reasons not caused by an error or defect attributable to us.

If the item received is defective, damaged, or incorrect, we will cover the reasonable return shipping costs or provide an appropriate return solution.

We recommend using a trackable shipping service when returning a product.

Unless otherwise required by applicable law, original return shipping costs paid by the customer are not refundable.

10. CONTACT INFORMATION

For any questions regarding returns and refunds, please contact us:

Trading Name:
jdqhmc.shop

Business Name:
ai-office.dk

Business Type:
Sole Proprietorship (Enkeltmandsvirksomhed)

CVR Number:
26890578

Owner / Legal Representative:
Jesper Krogh

Email:
dung355415.omega31@gmail.com

Phone:
31797970

Registered Address:
Bistruplund 27, st. tv
3460 Birkerød
Denmark