Widerrufsrecht

RETURN AND REFUND POLICY

Last Updated: August 19, 2026

Thank you for shopping with jdqhmc.shop.

This Return and Refund Policy explains your rights and responsibilities regarding returns, refunds, and exchanges when purchasing products from our online store.

jdqhmc.shop is operated by ai-office.dk.

1. RETURN PERIOD

We offer a 30-day return policy.

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must meet the following requirements:

  • The item must be in the same condition as when you received it.

  • The item must be unused and unworn.

  • The product must include all original packaging, accessories, and tags.

  • You must provide proof of purchase or order confirmation.

Items that do not meet these requirements may not be accepted.

2. HOW TO REQUEST A RETURN

To start a return, please contact our customer service team:

Email:
dung355415.omega31@gmail.com

Please include:

  • Your order number.

  • Your name and contact information.

  • The reason for requesting a return.

  • Photos or additional information if the product has a defect or damage.

After reviewing your request, we will provide return instructions if your return is approved.

Please do not send products back before receiving return approval. Unauthorized returns may not be accepted.

3. RETURN ADDRESS

If your return request is approved, we will provide the appropriate return address and shipping instructions by email.

Please note that the return address may vary depending on the return situation and warehouse processing requirements.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product.

  • A defective product.

  • An incorrect item.

Please contact us as soon as possible at:

Email:
dung355415.omega31@gmail.com

We will evaluate the issue and provide an appropriate solution, including replacement, refund, or other assistance where applicable.

5. NON-RETURNABLE ITEMS

Certain products cannot be returned, including:

  • Products that have been used or damaged after delivery due to customer handling.

  • Customized or personalized products.

  • Perishable goods.

  • Personal care products where hygiene protection has been removed.

  • Hazardous materials, flammable liquids, or gases.

We also do not accept returns for:

  • Sale items.

  • Gift cards.

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

6. EXCHANGES

If you would like to exchange a product, the fastest solution is to return the original item according to this policy.

Once your return has been approved and processed, you may place a new order for the replacement product.

7. EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you may have the legal right to cancel your purchase within 14 days after receiving your goods without providing a reason.

To exercise this right, the product must:

  • Remain unused.

  • Be in its original condition.

  • Include original packaging and accessories.

  • Include proof of purchase.

This right applies in accordance with applicable European consumer protection laws.

8. REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that banks and payment providers may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund approval and you have not received your refund, please contact us:

Email:
dung355415.omega31@gmail.com

9. RETURN SHIPPING COSTS

Unless the item received is defective, damaged, or incorrect, customers may be responsible for return shipping costs.

If the return is caused by an error on our part or a defective product, we will review the situation and provide an appropriate solution.

10. CONTACT INFORMATION

For any questions regarding returns and refunds, please contact us:

Trading Name:
jdqhmc.shop

Company Name:
ai-office.dk

Business Type:
Sole Proprietorship (Enkeltmandsvirksomhed)

CVR Number:
26890578

Legal Representative:
Jesper Krogh

Email:
dung355415.omega31@gmail.com

Registered Address:
Bistruplund 27, st. tv
3460 Birkerød
Denmark