Versand

SHIPPING POLICY

Last Updated: August 7, 2026

Thank you for shopping with ocryxl.shop.

This Shipping Policy explains our order processing procedures, shipping methods, delivery times, and related information for purchases made through our online store.

ocryxl.shop is operated by IMN UK LIMITED, a company registered in the United Kingdom. We are committed to providing customers with a reliable, transparent, and efficient delivery experience.

SECTION 1 - ORDER PROCESSING

All orders placed through ocryxl.shop are processed after successful payment confirmation.

Orders are normally processed within:

Processing Time: 1 Business Day

During the processing period, we prepare your order, complete quality checks where necessary, and arrange shipment with our delivery partners.

Processing times may be affected by:

Product availability.
Order volume.
Weekends and public holidays.
Unexpected circumstances beyond our reasonable control.

Once your order has been shipped, you will receive shipping information where available.

SECTION 2 - SHIPPING DESTINATIONS

We ship orders to destinations supported by our shipping partners.

Available delivery options will be displayed during checkout.

Customers are responsible for providing accurate and complete shipping information, including:

Full name.
Shipping address.
Postal code.
City and country.
Contact information.

If incorrect shipping information is provided, delivery delays or additional costs may occur. We are not responsible for issues caused by inaccurate customer information.

SECTION 3 - SHIPPING COSTS

We offer:

Free Standard Shipping on All Orders

Customers will not be charged shipping fees during checkout unless otherwise clearly stated.

Please note that international orders may be subject to customs duties, import taxes, or other charges required by local authorities. Any such charges are the responsibility of the customer unless otherwise stated.

SECTION 4 - DELIVERY TIME

Our estimated delivery time is:

Standard Delivery: 3–7 Business Days

Delivery times are calculated after the order has been processed and shipped.

Please note that delivery times are estimates only and may vary depending on:

Destination country.
Shipping carrier performance.
Customs clearance procedures.
Public holidays.
Seasonal demand.
Events beyond our reasonable control.

While we work to ensure timely delivery, we cannot guarantee exact delivery dates.

SECTION 5 - SHIPPING CONFIRMATION AND TRACKING

Once your order has been dispatched, tracking information may be provided where available.

Customers can use the tracking details to follow the progress of their shipment.

Please allow some time for tracking information to become active after shipment.

If you have questions regarding your shipment, please contact us:

Email:
heidekranina305@gmail.com

SECTION 6 - DELIVERY ADDRESS

Customers are responsible for ensuring that all delivery information provided during checkout is correct.

Please carefully check:

Recipient name.
Street address.
Apartment or unit number.
Postal code.
City.
Country.

If you notice an error in your delivery information, please contact us as soon as possible.

We cannot guarantee that changes can be made after an order has entered the processing or shipping stage.

SECTION 7 - DELAYED OR FAILED DELIVERY

ocryxl.shop is not responsible for delivery delays caused by circumstances outside our reasonable control, including:

Shipping carrier delays.
Customs inspections.
Incorrect delivery information.
Severe weather conditions.
Natural events.
Public holidays.
Transportation interruptions.

If your order has not arrived within the expected timeframe, please contact our customer support team and we will assist you in checking the shipment status.

SECTION 8 - DAMAGED OR MISSING ITEMS

Please inspect your package immediately after receiving your order.

If your product arrives damaged, defective, or incomplete, please contact us as soon as possible.

Please provide:

Order number.
Description of the problem.
Photos or videos showing the issue.

We will review your request and provide an appropriate solution.

SECTION 9 - INTERNATIONAL SHIPPING AND CUSTOMS

For international deliveries, shipments may be subject to customs procedures and local import regulations.

Customers are responsible for complying with their country's import requirements.

Any customs duties, taxes, or fees charged by local authorities are the responsibility of the customer unless otherwise stated.

SECTION 10 - CONTACT INFORMATION

If you have any questions regarding shipping or delivery, please contact us:

Trading Name:
ocryxl.shop

Company Name:
IMN UK LIMITED

Company Registration Number:
06838367